Privacy Policy

This document regulates the procedure for working with personal data that customers transfer to Ignix Labz. The policy applies to all processes: from providing services and selling goods to technical support, participating in promotions, and any electronic interaction with our services.

The administration of Ignix Labz retains the right to update and supplement the terms of this Policy. New editions of the document prevail over previous ones. It is important to note that our site may contain links to third-party resources; we are not responsible for their privacy policies and content. By using our services and providing your data, you automatically agree to the terms of their processing described below.

Collection, storage, and deletion of information

We request and collect personal data exclusively with your voluntary consent and only in cases where it is necessary to provide services (placing an order, activating a warranty, participating in a loyalty program). To protect information from leaks and unauthorized access, Ignix Labz applies a set of modern organizational and technical security measures.

The archival storage period for personal data can reach 75 years from the moment of receipt, unless otherwise provided by the nature of business processes. In general, data is stored until the company ceases operations.

The procedure for destroying, blocking, or depersonalizing data is carried out in such a way as to exclude the possibility of its further use or recovery.

Ignix Labz classifies collected data into the following categories:

Technical data:

  • Device IP address and visit time;
  • Referrer source to our site;
  • Resource page viewing history;
  • Statistics of interaction with advertising materials;
  • Technical characteristics of the browser and operating system;
  • Phone number (recorded during incoming calls to the support service).

To register an account, arrange delivery, and identify the client, we request the following personal information:

  • Username (login) or Full Name;
  • Contact e-mail, phone, and physical address (necessary for the delivery of goods);

Interaction history:

  • Data on concluded contracts and accepted offers;
  • History of correspondence, requests, and appeals to support;
  • Information about purchases made and services used;
  • Transaction history and payment data within the framework of legal requirements.

Why we use your data:

  • Sales of goods and high-quality provision of services;
  • Analysis of preferences to improve products and service;
  • Marketing communications (informing about discounts, news, and promotions via SMS or Email);
  • Providing prompt feedback and support.

Data transfer to third parties:

  • If the user gave direct permission to transfer information;
  • Upon official request of law enforcement agencies within the framework of the law;
  • In case of reorganization, merger, or sale of the company.

Cookies and web analytics

We use cookies to optimize the site's operation. They help us remember your settings (for example, saving a session) and collect analytics (browser type, OS, IP address). Tracking markers (web beacons) are used to collect impersonal traffic statistics. You can disable saving cookies in your browser settings at any time, but this may affect the usability of the site.

Managing your data

You have the opportunity to independently update personal information in your profile settings. If you want to completely delete your data or withdraw consent to its processing, please contact Ignix Labz support directly.